Privacy Notice

1. INTRODUCTION

Landsberg Coaching is committed to protecting and respecting your privacy. This privacy notice provides you with details of how we collect and process your personal data when you use our websites and contract for our services such as coaching, organisational training and development, courses, newsletters and product purchase. By using our websites or contracting for our services, you’re agreeing to be bound by this Notice.

Landsberg Coaching has developed this Privacy Notice to comply with Data Protection Act (DPA 1998) and the General Data Protection Regulation (GDPR 2018).

It is very important that the information we hold about you is accurate and up to date. Please let us know if your personal information changes by emailing olivia@landsbergcoaching.com

2. WHAT DATA DO WE COLLECT ABOUT YOU

Personal data means any information capable of identifying an individual. It does not include anonymised data.

Personal data includes the following:

• Identity Data may include your first name, maiden name, last name, username, marital status, title, date of birth and gender.

• Contact Data may include your billing address, delivery address, email address and telephone numbers.

• Financial Data may include your bank account and payment card details.

• Transaction Data may include details about payments between us and other details of purchases made by you.

• Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.

• Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.

• Usage Data may include information about how you use our website, products, and services.

• Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.

Within this website, there may, in the future, be a contact form that, if completed, will provide us with First Name, Last Name, Email and any information added to the Message Text.

We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review our website Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.

Sensitive Data

We do not collect any Sensitive Data about you on this site. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

We sometimes receive sensitive data in the course of carrying out services related to a coaching agreement with a client. This is regarded as strictly confidential and is not passed to any third party under any circumstance, save if the coach believes the client to be at risk of harming themselves or others. This information is not stored online and is stored securely for as long as is relevant to the coaching agreement.

Where we are required to collect personal data by law, or under the terms of the contract between us and you, if you do not provide us with that data when requested we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

3. HOW WE COLLECT YOUR PERSONAL DATA

We collect data about you through a variety of different methods including:

• Direct interactions: You may provide data by filling in forms on our site or by communicating with us by post, phone, email or otherwise, including when you order our products or services; create an account on our site; subscribe to newsletters or publications; request resources or marketing be sent to you; voluntarily complete psychometric questionnaires along with information gained in the course of coaching, organisational development and training; voluntarily complete psychometric questionnaires; enter a competition, prize draw, promotion or survey; or give us feedback.

• Automated technologies or interactions: As you use our site, we may automatically collect data by using cookies and similar technologies. Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver responsive services. It is possible to switch off cookies by setting your browser preferences.

• Third Party Services: When someone visits our website, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We sometimes use a third party services, WordPress.org and WordPress.com, to publish articles. This site is hosted at www.zen.co.uk. We use a standard WordPress service to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. WordPress requires visitors that want to post a comment to enter a name and email address. For more information about how WordPress processes data, please see Automattic’s privacy notice and Zen’s privacy notice.

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when legally permitted. The most common uses of your personal data are:

• Where it is necessary for our legitimate interests (or those of a third party such as a psychometric service provider) and your interests and fundamental rights do not override those interests.

• Where we need to comply with a legal or regulatory obligation

Purposes of processing your personal data

Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data.

We may process your information to: book you on a course, establish a coaching or organisational development contract and provide a service, process orders or deliver services that you have submitted online or personally, to carry out our obligations arising from any contracts entered into by you and us, seek your views or feedback on the services we provide, notify you of changes to our services, send you ad hoc communications / newsletters which you have opted in to that may be of interest to you. We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract we have agreed between us.

Marketing communications

You will receive marketing communications from us if you have:

(i) requested information from us or purchased goods or services from us; or

(ii) if you provided us with your details and ticked the box at the point of entry with your details for us to send you marketing communications; and

(iii) in each case, you have not opted out of receiving that marketing.

You have the right to withdraw consent to marketing at any time by emailing us at olivia@landsbergcoaching.com with UNSUBSCRIBE in the subject line.

Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration or other product/service transaction.

5. DISCLOSURES OF YOUR PERSONAL DATA

We do not and will not sell or rent your information to any third parties.

We will not share your information with third parties for marketing purposes.

If you have agreed to share your details as part of a survey, we aim to either ensure you have a direct relationship with the third party, such as a survey company and voluntarily agree to their GDPR compliant policy or we use third party organisations that are GDPR compliant data processors.

Countries outside the European Economic Area may not have equivalent regulations regarding the processing of personal data, but where the disclosure or transfer is to a prospective third party outside the European Economic Area, we will confirm your authorisation and will take reasonable steps to ensure that your rights and freedoms in relation to the processing of the relevant personal data are adequately protected.

We may pass your information to our third party service providers, subcontractors and other associated organisations solely for the purposes of completing tasks and providing services to you on our behalf, for example psychometric survey providers. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and require them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

6. DATA SECURITY

We place great importance on the security of personally identifiable information. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

When you give us personal information, we take steps to ensure that it’s treated securely. Non-sensitive details, such as your email address, are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We are not responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we are not responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

8. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our new products and services, you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, text or phone unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: olivia@landsbergcoaching.com

You are entitled to receive a copy of your personal data held by us, which we will make available within a month. Such requests may be made free of charge at reasonable intervals, but if we feel that they are excessive, we may charge a small administrative fee. To receive this, contact olivia@landsbergcoaching.com

You also have the Right to be Forgotten (data erasure) – this means you can seek to have personal data we hold on you erased, subject to the data no longer being relevant to original purposes for processing. In the first instance, contact olivia@landsbergcoaching.com

9, WHO TO CONTACT IF YOU HAVE ANY CONCERNS

We take any concerns we receive about this very seriously. We encourage you to bring it to our attention if you think that our collection or use of information is unfair, misleading or inappropriate. Any questions or concerns regarding this Notice and our privacy practices should be sent to olivia@landsbergcoaching.com

We keep this Policy under regular review. This Policy was last updated on 5 May 2021