Corporate Case Study
A FTSE 100 PLC was looking to train a population of 150 managers in coaching skills and performance management as part of their management development programme. The sponsor wanted to address three concerns within the organisation:
We undertook an iterative process with the sponsor to help them clarify desired outcomes. We then designed a bespoke programme to deliver on three core objectives around alignment of objectives and values, creating a consistent everyday management style that was customer- and solution-focused, and developing a collaborative culture. The programme was then delivered to fifteen cross-functional groups of 10 to 12 delegates.
Our aim was to address these issues with a workshop that was real, relevant and transformational. We designed a two-day workshop comprising one day of training, six weeks of application in the workplace followed by a further one-day workshop to embed learning. Delegates were required to bring real and live issues to the event. There was no role play. A work book and log was given to each at the end of day 1 to record their results, challenges and hours of relevant experience during the six-week interval.
Business Value Obtained
All of the organisational objectives were achieved and the response to coaching, across the business, was overwhelmingly positive. Some scores for content and relevance of the programme were in excess of 5 out of 5!
2,300 hours of formal and informal coaching by participants had been logged which made a significant contribution to the business' outcomes. Knock on results documented by delegates at the end of Day 2 as a result of their coaching included:
Last updated: 5 May 2021 © Olivia Landsberg. All rights reserved.