1.
INTRODUCTION
We
sometimes receive sensitive data in the course of carrying out services related
to a coaching agreement with a client. This is regarded as strictly
confidential and is not passed to any third party under any circumstance, save
if the coach believes the client to be at risk of harming themselves or others. This information is not stored online and
is stored securely for as long as is relevant to the coaching agreement. Where we are required to collect personal data by law, or under the terms of the contract between us and you, if you do not provide us with that data when requested we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
3.
HOW WE COLLECT YOUR PERSONAL DATA
• Automated technologies or interactions: As you use our site, we may automatically collect data by using cookies and similar technologies. Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver responsive services. It is possible to switch off cookies by setting your browser preferences.
•
Third Party Services: When someone visits our website, we use a third party
service, Google Analytics, to collect standard internet log information and
details of visitor behaviour patterns. We do this to find out things such as
the number of visitors to the various parts of the site. This information is only processed in a way
which does not identify anyone. We
sometimes use a third party services, WordPress.org and WordPress.com, to
publish articles. This site is hosted at www.zen.co.uk. We use a standard
WordPress service to collect anonymous information about users’ activity on the
site, for example the number of users viewing pages on the site, to monitor and
report on the effectiveness of the site and help us improve it. WordPress
requires visitors that want to post a comment to enter a name and email
address. For more information about how WordPress processes data, please see
Automattic’s privacy notice and Zen’s privacy notice. We may process your information to: book you on a course, establish a coaching or organisational development contract and provide a service, process orders or deliver services that you have submitted online or personally, to carry out our obligations arising from any contracts entered into by you and us, seek your views or feedback on the services we provide, notify you of changes to our services, send you ad hoc communications / newsletters which you have opted in to that may be of interest to you. We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract we have agreed between us.
You
have the right to withdraw consent to marketing at any time by emailing us
at olivia@landsbergcoaching.com
with
UNSUBSCRIBE in the subject line. We will not share your information with third parties for marketing purposes.
If you have agreed to share your details as part of a survey, we aim to either ensure you have a direct relationship with the third party, such as a survey company and voluntarily agree to their GDPR compliant policy or we use third party organisations that are GDPR compliant data processors.
Countries outside the European Economic Area may not have equivalent regulations regarding the processing of personal data, but where the disclosure or transfer is to a prospective third party outside the European Economic Area, we will confirm your authorisation and will take reasonable steps to ensure that your rights and freedoms in relation to the processing of the relevant personal data are adequately protected. We may pass your information to our third party service providers, subcontractors and other associated organisations solely for the purposes of completing tasks and providing services to you on our behalf, for example psychometric survey providers. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and require them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime. 6. DATA SECURITY When you give us personal information, we take steps to ensure that it’s treated securely. Non-sensitive details, such as your email address, are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We are not responsible for the privacy policies and practices of other sites even if you access them using links from our website. In addition, if you linked to our website from a third party site, we are not responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 7. DATA RETENTION
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our new products and services, you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, text or phone unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: olivia@landsbergcoaching.com
You are entitled to receive a copy of your personal data held by us, which we will make available within a month. Such requests may be made free of charge at reasonable intervals, but if we feel that they are excessive, we may charge a small administrative fee. To receive this, contact olivia@landsbergcoaching.com
You also have the Right to be Forgotten (data erasure) – this means you can seek to have personal data we hold on you erased, subject to the data no longer being relevant to original purposes for processing. In the first instance, contact olivia@landsbergcoaching.com 9, WHO TO CONTACT IF YOU HAVE ANY CONCERNS We take any concerns we receive about this very seriously. We encourage you to bring it to our attention if you think that our collection or use of information is unfair, misleading or inappropriate. Any questions or concerns regarding this Notice and our privacy practices should be sent to olivia@landsbergcoaching.com We keep this Policy under regular review. This Policy was last updated on 23rd May 2018. |
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